Honesty is a cornerstone of human communication and
interpersonal trust. The statement, “When you ask me a question, if I can’t
give you an honest answer that you don’t want to hear, then you can’t trust me
to honestly answer a question by telling you what you do want to hear,”
highlights the paradox of selective truth-telling. Let’s consider the
psychological and ethical implications of honesty in communication, emphasizing
how withholding unwelcome truths undermines trust and distorts authentic relationships.
Trust is built upon consistent honesty, even when the truth
is uncomfortable. According to Rotenberg (2019), interpersonal trust depends on
the expectation that others will act with reliability, emotional support, and
honesty. When individuals choose to conceal or distort information to avoid
discomfort, they compromise this expectation. Research in communication studies
shows that deception—even when intended to protect feelings—erodes relational
trust over time (Levine, 2014).
Moreover, honesty is not merely about factual accuracy but
about transparency in intent. If one only provides answers that align with what
the listener wants to hear, communication becomes manipulative rather than
authentic. This aligns with Bok’s (1999) ethical framework, which argues that
lying—even benevolent lying—creates a slippery slope that weakens moral
responsibility and interpersonal credibility.
Psychological research suggests that people often avoid
delivering unwelcome truths due to fear of conflict or rejection (Vrij, 2008).
However, studies on authenticity demonstrate that individuals who communicate
openly, even when uncomfortable, foster stronger and more resilient
relationships (Kernis & Goldman, 2006). The willingness to share difficult
truths signals respect for the other person’s capacity to handle reality,
thereby reinforcing mutual trust.
Furthermore, selective honesty can create cognitive
dissonance. Festinger’s (1957) theory explains that when individuals act
inconsistently with their values—such as valuing honesty but practicing
selective truth-telling—they experience psychological discomfort. Over time,
this dissonance can erode self-concept and relational integrity.
Thus, as I repeatedly have emphasized in my blog posts and
books (e.g., McCusker, 2025), context is critical. Delivering truths that
others may not want to hear requires careful consideration of the proper time,
place, and person. As Knapp, Vangelisti, and Caughlin (2014) note,
interpersonal communication is most effective when it accounts for situational
appropriateness and relational dynamics.
To maximize the chances of supportive and constructive
dialogue, several strategies can be applied—First, timing: Choose a
moment when the listener is most receptive, avoiding times of heightened stress
or distraction. Research on conflict resolution emphasizes that poorly timed
disclosures often escalate tension rather than resolve it (Deutsch, Coleman,
& Marcus, 2011). Second, setting: Select a private and safe
environment, particularly when the truth may be emotionally difficult. Public
settings can amplify embarrassment or defensiveness, reducing the likelihood of
constructive engagement. Third, audience: Consider whether you are the
right person to deliver the truth. In clinical or educational contexts, trusted
professionals or mentors may be better positioned to communicate sensitive
information (Rogers, 1957). Fourth, wording: Frame the truth in language
that is clear but compassionate. Using “I” statements and avoiding accusatory
phrasing reduces defensiveness and promotes understanding (Gordon, 2000).
Fifth, prosody and nonverbal cues: Tone of voice, pacing, and facial
expressions significantly influence how messages are received. Supportive
prosody conveys empathy and respect, increasing the likelihood of effective
communication (Burgoon, Guerrero, & Floyd, 2016). Finally, follow-up
support: Difficult truths should be accompanied by reassurance, resources,
or constructive next steps. This transforms honesty from a blunt disclosure
into a supportive act of care. By integrating these strategies, honesty becomes
not only a moral imperative but also a skillful practice that strengthens trust
while minimizing harm.
The ethical dimension of honesty in communication is
critical. Trust cannot be compartmentalized into “truths we want to hear” and
“truths we do not want to hear.” As Habermas (1984) argued in his theory of
communicative action, genuine dialogue requires openness and sincerity. Without
these, communication can degrade into strategic manipulation rather than mutual
understanding. In short, the statement under consideration underscores a
profound truth: honesty must be consistent to be trustworthy. If one cannot be
relied upon to deliver unwelcome truths, then their willingness to provide
welcome truths becomes suspect.
Psychological research confirms that honesty, even when
uncomfortable, strengthens trust, authenticity, and ethical responsibility in
communication. Yet, context remains vital—choosing the right time, place,
person, and manner of delivery ensures that honesty is not only truthful but
also supportive. Ultimately, the integrity of dialogue depends not on selective
truth-telling but on the courage to speak honestly in all circumstances, with
sensitivity to context.
References
Bok, S. (1999). Lying: Moral choice in public and private
life. Vintage.
Burgoon, J. K., Guerrero, L. K., & Floyd, K. (2016).
Nonverbal communication. Routledge.
Deutsch, M., Coleman, P. T., & Marcus, E. C. (2011). The
handbook of conflict resolution: Theory and practice (2nd ed.). Jossey-Bass.
Festinger, L. (1957). A theory of cognitive dissonance.
Stanford University Press.
Gordon, T. (2000). Parent effectiveness training: The proven
program for raising responsible children. Three Rivers Press.
Habermas, J. (1984). The theory of communicative action:
Reason and the rationalization of society (Vol. 1). Beacon Press.
Kernis, M. H., & Goldman, B. M. (2006). A multicomponent
conceptualization of authenticity: Advances and directions in self research.
Advances in Experimental Social Psychology, 38, 283–357.
https://doi.org/10.1016/S0065-2601(06)38006-9
Knapp, M. L., Vangelisti, A. L., & Caughlin, J. P.
(2014). Interpersonal communication and human relationships (7th ed.). Pearson.
Levine, T. R. (2014). Truth-default theory (TDT): A theory
of human deception and deception detection. Journal of Language and Social
Psychology, 33(4), 378–392. https://doi.org/10.1177/0261927X14535916
McCusker, P. J. (2025). Weaponized Communication: Improvised
Explosive Devices. New York: Amazon.
Rogers, C. R. (1957). The necessary and sufficient
conditions of therapeutic personality change. Journal of Consulting Psychology,
21(2), 95–103. https://doi.org/10.1037/h0045357
Rotenberg, K. J. (2019). The psychology of trust. Routledge.
Vrij, A. (2008). Detecting lies and deceit: Pitfalls and
opportunities. Wiley.